🔄 Return & Refund Policy – ZeenatWear360

Last Updated: 04/03/2026

At ZeenatWear360, customer satisfaction is our top priority. We want you to shop with complete confidence and peace of mind. If for any reason you are not fully satisfied with your purchase, we offer a simple and transparent 15-Day Return & Exchange Policy to ensure a smooth shopping experience.

Please read the following policy carefully to understand how returns, exchanges, and refunds are handled.

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1️⃣ Eligibility for Return or Exchange

You may request a return or exchange within 15 days of receiving your order, provided that the following conditions are met:

• The product is unused, unworn, and unwashed.
• The item is in its original condition without any damage.
• All original tags, labels, and packaging are intact.
• You can provide the order confirmation, receipt, or invoice.

We reserve the right to inspect the product before approving any return or exchange request.

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2️⃣ Items Not Eligible for Return

For hygiene, safety, and quality control reasons, the following items are not eligible for return or exchange:

• Products that have been used, washed, worn, or damaged after delivery.
• Items purchased under clearance, discount, or sale promotions (unless received defective).
• Customized, altered, or stitched items made according to customer specifications.
• Accessories and innerwear items due to hygiene concerns.

Please ensure you review product details carefully before placing your order.

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3️⃣ Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong product

Please contact us within 48 hours of delivery with:

• Clear photos of the product
• Your order number
• A brief description of the issue

Our team will review your request and arrange a replacement or solution as quickly as possible.

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4️⃣ Return & Exchange Process

To initiate a return or exchange:

1. Contact our customer support team via phone or email.
2. Provide your order number and reason for return.
3. Wait for confirmation and return instructions from our team.
4. Ship the product back (if required).

Customers may be responsible for return shipping charges unless the product was defective or incorrectly delivered.

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5️⃣ Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds may be issued via bank transfer or store credit, depending on the payment method used.
• Shipping charges are non-refundable, unless the return is due to our error.

You will be notified once your refund has been successfully processed.

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6️⃣ Exchange Policy

If you wish to exchange an item for a different size or design:

• The exchange is subject to product availability.
• If the requested item is unavailable, you may choose another product of equal value or request store credit.

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7️⃣ Important Notes

• Slight color variations may occur due to lighting and screen differences. These do not qualify as defects.
• ZeenatWear360 reserves the right to decline returns that do not meet the above conditions.

📞 Need Assistance?

For any return or refund inquiries, please contact:

ZeenatWear360
Shop 35, Sitara Plaza, Factory Area, Faisalabad
Faisalabad, Pakistan
📞 +92 314 1820833
📧 info.zeenatwear@gmail.com

We are committed to ensuring a reliable and transparent shopping experience for all our valued customers.

Thank you for choosing ZeenatWear360. 💛

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🔏Privacy Policy – ZeenatWear

At ZeenatWear, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.zeenatwear360.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

When you visit or interact with ZeenatWear, we may collect the following types of information:

A. Personal Information

You may provide personal details when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us through forms or Email/Whatsapp

This information may include:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Payment-related details (processed securely through third-party payment providers)

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B. Non-Personal Information

We may automatically collect certain technical data such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our website
• Referring website

This data helps us improve user experience and website performance.

2. How We Use Your Information

ZeenatWear uses your information for the following purposes:

• To process and deliver your orders
• To communicate order confirmations and updates
• To respond to customer service inquiries
• To improve our website, products, and services
• To send promotional offers or newsletters (only if you subscribe)
• To prevent fraud and ensure website security

We do not sell, trade, or rent your personal information to third parties.

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3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences
• Analyze website traffic
• Improve marketing performance

Cookies are small files stored on your device. You can disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

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4. Third-Party Services

We may use trusted third-party services for:

• Payment processing
• Shipping and delivery
• Website analytics (such as Google Analytics)
• Advertising platforms (including Google AdSense in the future)

These third parties have their own privacy policies and are responsible for handling your data according to their terms.

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5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

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6. Your Rights

As a user of ZeenatWear, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally applicable)
• Unsubscribe from marketing emails at any time

To exercise any of these rights, please contact us using the information below.

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7. Children’s Privacy

ZeenatWear does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

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9. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

ZeenatWear
Shop 35, Sitara Plaza, Factory Area, Faisalabad
Faisalabad, Pakistan
Phone: +92 314 1820833
Email: info.zeenatwear@gmail.com

Thank you for trusting ZeenatWear. Your privacy and confidence in our brand are extremely important to us.